IT Challenges in Healthcare Overcome

With over 40,000 members representing over 35 countries, the Emergency Nurses Association is an authority, lobbyist and voice for emergency room workers across the globe. Learn why IT manager Louis Garcia relies on CCB to meet the healthcare IT challenges of its members and the approximately 90 association employees who serve them.

IT is a lifeline

Changes in the healthcare industry often result in urgent IT demands. Working with CCB helps Louis meet his most timely healthcare IT challenge: supporting the people who save lives. “IT is always evolving. People are getting more responsibilities and need more types of software,” he said. “IT is a lifeline. We rely on IT every day.”

Louis looks forward to working with CCB Senior Territory Field Representative Cindy Jeffers because he knows Cindy is there to make his IT life easier. With Cindy’s help, Louis can devote more of his time to helping users, solving technical problems and strategic planning. “One of the benefits [of working with CCB] is the rapport I have with my salesperson, Cindy,” he said. “Working with her makes things very easy, having her research things I need and getting me pricing and getting the items to me has been very, very smooth.”

Resolving pain points

A strong relationship with CCB over the last 14 years meant Louis met every milestone when conducting a server migration. CCB helped Louis resolve his association’s biggest healthcare IT challenges: getting the latest hardware, making sure employees had the right work equipment and dealing with last-minute software licensing requests.

“As new technology comes out, I look forward to having CCB as my partner, and having them provide the services I need,” Louis said. “We’ve had a great relationship and I look to the future to having more of a closer relationship.”

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