No merchandise will be accepted by CCB Technology without a valid RMA (Return Merchandise Authorization) number. Contact your Executive Account Representative for approval and issuance of an RMA. Any product received by CCB Technology for which an RMA has not been authorized, will be returned to the customer at customer’s expense.
Damaged hardware or incorrect merchandise must be resolved through your CCB Technology Account Manager and returned within 15-days of receipt of merchandise. After 15 days, all issues must be resolved through the manufacturer.
Defective product or DOA (dead on arrival) must be reported to your CCB Technology Account Manager within 3 days upon arrival and will be processed for repair or replacement based on the manufacturer’s return policy. Most require that defective product be processed as warranty repair claims and cannot be returned for credit.
Non-returnable: Custom built, configured, asset-tagged or special order product, open boxed product or product sealed with other than the original factory seal and discontinued product are non-returnable.
Unopened software will be accepted as long as the product is returned within 15 days of the invoice date. Software must be in original condition and not damaged in any way. The product must include the product key codes. You will be charged a minimum re-stocking fee of $10.00 per title and will be responsible for all shipping and handling fees.
Defective software must be returned within 7 days of the purchase date for replacement of the same title only.
Non-returnable: We do not accept returns on opened, used software, or any software with a broken seal.
For licensing returns, contact your CCB Technology Account Manager within 30 days of receipt.
NOTE: This return policy is the industry standard for all software and media products due to piracy issues. All licensing returns are subject to the individual manufacturer’s return policies and must be authorized in advance of purchase through your sales representatives.
If your package arrives visibly damaged by the carrier, REFUSE delivery and note the damage on the carrier’s delivery record in accordance with the carrier’s policy and then notify your CCB Technology Account Manager immediately.
If damage is not visible, and you accept the package, save the merchandise in the original box with all packing materials. Immediately notify CCB to arrange for pickup of the damaged shipment.
Defacing merchandise or altering shipping box or packing materials in any way, will invalidate any return authorizations previously given.
Failure to notify CCB Technology within 15 days of receipt will result in your purchase falling under all manufacturers’ restrictions and nullifies all damage claims.
Any exceptions to these policies could result in a forfeiture of a credit or exchange.
CCB Technology reserves the right to change any portion or part of this Agreement without written notice.