Get the Support You Need

24/7 Helpdesk

We’ll keep your business running smoothly by giving your endusers a trusted resource for day-to-day IT support and troubleshooting via phone or our online ticketing system. We offer three helpdesk support options that provide quick and efficient problem resolution AND fit your budget. Our cost-efficient solution enables our support personnel to remotely access enduser systems and provide instant support – just as if we were there in person.

Need more than basic support? CCB’s Premium support includes Desktop Preventative Maintenance, providing additional relief for your IT staff.

All of our support is 100% North American based.

4.95 out of 5

Average rating for ticket support

Customers can rate their experience after each support incident.

  • Basic
  • Standard
  • Premium
  • Level 1 support for:

    •  Incident Management and Service Request processing via phone, email or Self Service Portal
    •  Workstations, laptops, tablets, and smartphones
    •  Windows-based workstations/laptops (current versions)
    •  Apple-based workstations/laptops (current versions)
    •  Tablet/mobile devices (current versions)
    •  Active Directory account disabling
    •  User password resets
    •  Network connectivity
    •  Wi-Fi client setup (Internet connectivity only)
    •  Core application
    •  Microsoft 365 (if selected as an option)
    •  Software/application-related incidents on Microsoft or Apple system
    •  Printer related problems such as mapping, drivers and connectivity
    •  Incidents related to network connectivity
    •  Multiple escalation paths dependent on impact and severity

    Does not include Level 2 support. Level 2 support is available as an out of scope ticket at an hourly rate for cases needing escalation beyond Level 1.

    $25 per user/month

  • Level 1 & Level 2 support for:

    •  Incident Management and Service Request processing via phone, email or Self Service Portal
    •  Workstations, laptops, tablets, and smartphones
    •  Windows-based workstations/laptops (current versions)
    •  Apple-based workstations/laptops (current versions)
    •  Tablet/mobile devices (current versions)
    •  Active Directory account disabling
    •  User password resets
    •  Network connectivity
    •  Wi-Fi client setup (Internet connectivity only)
    •  Core application
    •  Microsoft 365 (if selected as an option)
    •  Software/application-related incidents on Microsoft or Apple system
    •  Printer related problems such as mapping, drivers and connectivity
    •  Incidents related to network connectivity
    •  Multiple escalation paths dependent on impact and severity

    Level 2 escalation support is covered as a part of this plan.

    $50 per user/month

  • Level 1 & Level 2 support for:

    •  Incident Management and Service Request processing via phone, email or Self Service Portal
    •  Workstations, laptops, tablets, and smartphones
    •  Windows-based workstations/laptops (current versions)
    •  Apple-based workstations/laptops (current versions)
    •  Tablet/mobile devices (current versions)
    •  Active Directory account disabling
    •  User password resets
    •  Network connectivity
    •  Wi-Fi client setup (Internet connectivity only)
    •  Core application
    •  Microsoft 365 (if selected as an option)
    •  Software/application-related incidents on Microsoft or Apple system
    •  Printer related problems such as mapping, drivers and connectivity
    •  Incidents related to network connectivity
    •  Multiple escalation paths dependent on impact and severity

    Plus, Desktop Preventative Maintenance:

    1) Windows & Third Party Patch Management includes Microsoft critical & security patches for OS, IE & MS Office, plus select third party application patches. Additional patches available as service requests.

    2) Anti-virus Solution Management includes anti-virus software monitoring alerts and warnings, automated scans, latest definition updates, and management of subscription/licensing status.

    3) Workstation File & Folder Backup Management for Windows Workstation ONLY includes performing two automated document backups jobs per day on supported file extensions for a maximum retention period of 28 days, monitoring for backup job alerts, and managing subscription/licensing status.

    Plus, Remediation of a Malware/Virus Infection and Restoration of Document backups.

    $75 per user/month

The Value of Remote Support

We believe that you deserve the ultimate support regardless of your geographical location.
Remote support creates a borderless world for you and your technology.

  • Leverage time

    Since no travel is necessary while you’re utilizing our remote support, you’re able to minimize the time needed for resolving technology problems.

  • Leverage expertise

    Remote support gives you the skill of CCB’s experienced and just-flat-out-awesome technicians without requiring any major capital investment.

Patty

“Our Helpdesk Support is straightforward and easy-to-use — it’s just that simple.
I’d love to continue the conversation.”

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