Nationwide Managed Service Provider & Value-Added Reseller
Nationwide Managed Service Provider & Value-Added Reseller
Managed IT services
CCB Technology’s managed IT services bring your service desk, security, devices, servers and network under one managed services agreement. Fully managed, or working alongside your own IT team.
Under 3 min average response · 4.95/5 satisfaction · 98% renewal
Pete Ciaramita, Owner, Lakeview Pharmacy · “The assessment is key to moving forward and discovering the things that perhaps you thought were processing properly and were not.”
Sound familiar?
Growth is stalled by slow, aging technology.
Unreliable systems are causing downtime that costs you.
Nobody is giving you strategic IT insight.
Your IT objectives are not aligned with business priorities.
You lack the resources to manage and monitor your systems.
It has been too long since anyone analyzed what is in place.
The results
Measured in our own service data and customer satisfaction surveys, on every ticket and not collected once for a brochure.
Customer renewal rate.
Average satisfaction, measured on every closed ticket.
Average Service Desk response time.
States with MSP Clients.
What is included
Every service is delivered under a managed services agreement. We don’t do break-fix work: we manage and monitor your technology continuously, so issues are caught before they become downtime.
Your people reach CCB’s own W-2 engineers and technicians, all based in the US, with tiered escalation included. Average response time is under three minutes.
Protection for Microsoft 365: advanced email security and spam filtering, security awareness training, a SIEM backed by a 24/7 Security Operations Center, and backups of Outlook, Teams, SharePoint and OneDrive.
Security and third-party patching, managed detection and response backed by a 24/7 Security Operations Center, DNS filtering, and file and folder backups for your devices.
Management of your server hardware and software, patching, performance monitoring and troubleshooting, and MDR backed by a 24/7 Security Operations Center.
Patching, firmware updates and monitoring of your network equipment for reliable, secure connectivity, with remediation of issues on managed devices included.
Backup and recovery planned around your systems, with Microsoft 365 data protected inside Cloud Security. Microsoft’s 30-day retention is not a backup strategy.
Running Microsoft 365? See how we handle Microsoft 365 administration and licensing.
Inside the agreement
Updating, patching and managing user devices is a constant burden for an internal IT team, and without one it leaves security gaps. We monitor your devices and maintain them proactively, so your people stay focused on their work.
“CCB’s PC preventative maintenance service has been amazing. After testing it repeatedly, it’s always been up-to-date. It’s given us confidence in CCB to stay on top of things – even Microsoft updates. We’ve never had a service that followed through like this. I can’t recommend CCB enough.”
Corey Fisher
Systems Administrator, Rogan’s Shoes
Covered
Inside the agreement
Professional management of your physical or virtual servers and the storage behind them, from routine patching to alert resolution, with remediation of issues on managed devices included.
Covered
Inside the agreement
Your firewalls, switches and wireless access points kept current, monitored and maintained, to ensure seamless connectivity and security across your business.
Covered
Fully managed or co-managed
Whether you need a complete IT department or extra hands for the team you have, the agreement is built around how your business runs.
For organizations without internal IT. CCB becomes your IT department: service desk, security, devices, servers and network, all managed and monitored under one agreement.
For organizations with their own IT staff. We take on the work your team should not be buried in, such as tier 1 requests, patching and after-hours monitoring, while your people keep control of strategy and decisions.
Either way, you gain
With our team managing your IT, you are equipped for rapid growth with efficiency and innovation.
We help you reduce downtime, improve business outcomes and control your IT costs.
We invest in your success by working with you to continuously improve your IT functions.
Our educational approach helps you plan, budget and prepare for future IT needs.
Lighthouse Christian Center · Anne Jones on why they chose CCB
Our first managed client, since 2011
“CCB met all of those boxes, and they shared our values, and so it was an easy switch over.”
Anne Jones · Director of Business & Operations, Lighthouse Christian Center
Eight consecutive years, including 2026
Who manages your environment
CRN has named CCB to its Tech Elite 250 for eight consecutive years, including 2026. The list recognizes IT providers that hold the highest levels of advanced technical certifications and specializations from the industry’s leading technology vendors.
Those certifications belong to the US-based CCB engineers who monitor, patch and support your environment under your managed services agreement. The expertise behind the recognition is the expertise looking after your systems every day.
Backed in writing
Every new client is covered by our Money Back Guarantee: if you are not completely satisfied in your first 90 days, cancel, and we refund every dollar you paid.
CCB Technology is a managed service provider (MSP) and value-added reseller (VAR) headquartered in Mount Pleasant, Wisconsin, providing managed IT services, IT projects and technology procurement to small and medium businesses.
Common questions
Managed IT services means an outside team takes ongoing responsibility for running, monitoring and protecting your technology, rather than being called in after something breaks. CCB Technology delivers managed IT services under a managed services agreement covering the service desk, Microsoft 365 and endpoint security, servers and storage, your network, and backup and disaster recovery.
No. Every CCB service is delivered under a managed services agreement. Because CCB monitors and maintains your systems continuously, problems are caught early, before they turn into downtime.
Fully managed IT means CCB acts as your IT department, covering support, security, devices, servers and network. Co-managed IT means CCB works alongside your internal IT staff, taking on work such as tier 1 requests, patching and after-hours monitoring while your team keeps control of strategy and decisions.
CCB’s own W-2 engineers and technicians, all based in the US. Tiered escalation is included, and the average response time is under three minutes.
CCB Technology is headquartered in Mount Pleasant, Wisconsin, with a second office in Kenosha, and supports managed clients nationwide. Because 99% of issues are resolved remotely, every client receives the same level of support, wherever they are.
Related reading
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Common misconceptions about managed service providers, and what is actually true.
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Nine questions to ask any provider before you sign, and what good answers sound like.
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What day to day life looks like when a managed partner takes IT off your plate.
Let’s talk
Thirty minutes, no obligation, and no salesperson reading from a script. Choose a slot and tell us a little about your business, and we’ll come to the call already understanding what you need.
