Racine IT Services

Technology is no longer just a support—it powers your operations, protects your data, and fuels your business growth.

For businesses in Racine and the surrounding areas, IT demands are increasing faster than internal teams can keep up.

Cybersecurity threats evolve, cloud platforms change, and even minor disruptions, such as email outages or phone system failures, can slow productivity.

When your in-house IT team is stretched thin in managing infrastructure, vendors, and unexpected issues, there’s little time left for strategy or long-term planning.

That’s why many organizations turn to managed IT services—not to replace their IT team, but to strengthen it.

Here’s why businesses choose CCB Technology:

• 33+ years of experience in supporting organizations across Wisconsin and beyond
• High remote resolution rate to minimize downtime and keep teams productive
• Experienced local support, backed by dependable national resources
• Proven client satisfaction and high customer renewal rates
• Predictable pricing designed to give you budgeting confidence

Even with a skilled IT team, bandwidth can still be a challenge.

CCB helps by taking on the day-to-day tasks—stabilizing systems, reducing security risks, and aligning technology with your business goals—so your team can focus on high-value, strategic work.

With our support, you gain more than IT solutions—you gain peace of mind knowing your systems are protected, efficient, and prepared for the future.

• Managed IT services provide proactive monitoring, support, and strategy to help businesses in and around Racine reduce downtime and avoid the unpredictability of break-fix IT.
• CCB Technology’s high customer satisfaction and renewal rates reflect proven results, efficiency, and lasting client trust.
• You can choose between fully managed services or co-managed support that works seamlessly with your in-house IT team.
• With 24/7 service desk access and a high percentage of issues resolved remotely, most problems are addressed before they disrupt your operations.
• Local expertise matters—CCB has been serving Wisconsin businesses for over 33 years, offering predictable pricing and a money-back guarantee.

Managed IT services offer a proactive approach to technology support, with an outsourced provider managing your IT systems, security, and ongoing maintenance for a predictable monthly cost.

Instead of reacting to issues after they occur, managed services focus on prevention, helping reduce downtime, data loss, and lost productivity.

For small- to mid-sized businesses in Wisconsin, this approach delivers stability and peace of mind without the high, unpredictable cost of break-fix IT or hiring an entire internal IT team.

Hiring and retaining skilled IT professionals has become increasingly complex across Wisconsin, making proactive managed services an efficient way to access expertise.

Since 1991, we’ve helped more than 40,000 organizations align technology with business goals while navigating local challenges such as budgets, security, and growth.

With our managed IT services, you gain:

• Expert support from a trusted local partner.
• Predictable monthly pricing that keeps budgets under control.
• A true partnership that focuses on preventing problems, not billing for them.

How Managed IT Services Work for Businesses in Racine

With managed IT services, your business gains a dedicated team of experts that maintains and secures your IT systems every day, including:

• 24/7 remote monitoring to help identify potential issues early.
• Regular patching and system updates to keep software secure and efficient.
• Backup and disaster recovery solutions to protect your data and support business continuity.

Beyond reducing disruptions and keeping your technology running smoothly, our managed IT services also provide strategic IT planning.

You’ll have a dedicated project team, with customer success management (CSM) support included and a virtual chief information officer (vCIO) available to help align technology with your business goals and long-term vision.

For businesses across all industries, this means IT systems that reliably support operations, protect sensitive data, and help your team focus on serving customers, growing the organization, and leading with confidence.

Full vs Co-Managed IT Services: Which Is Right for Your Business?

Every business has unique needs and goals, so managed services should never be one-size-fits-all.

CCB Technology offers two flexible models designed around your existing IT capabilities:

• Fully Managed IT Services:
  • Ideal for businesses with a small IT department or no internal IT staff.
  • We handle support, security, infrastructure, vendor management, backups, and long-term planning.
  • You get the strength and stability of a full IT team, all at a predictable monthly cost.
• Co-Managed IT Services:
  • Perfect for businesses with an in-house IT team that could use additional expertise or bandwidth.
  • You retain control while we assist with cybersecurity, service desk overflow, patching, or cloud strategy.
  • This model amplifies your team’s capabilities, keeping your systems secure and efficient.

Here’s how to choose the right model:

Scenario	Best Fit
No dedicated IT staff	Fully managed
IT team overloaded with daily tickets	Co-managed
Need full IT leadership and direction	Fully managed
Shifting infrastructure or compliance needs	Co-managed

Both models are flexible, allowing your organization to scale support as your needs evolve.

When something breaks or slows down, your internal IT team is usually the first to respond. But limited bandwidth often means issues take longer to resolve than they should.

A managed service desk provides direct access to certified technicians who can quickly handle problems, helping your staff get back to work with minimal delay.

At CCB Technology, every request is logged, prioritized, and routed through a defined escalation process. A high percentage of issues are solved remotely, reducing disruption and improving turnaround times.

Our North American service desk operates around the clock, providing coverage during after-hours outages or peak-hour bottlenecks.

This ensures your operations continue running smoothly.

What sets our managed service desk apart is its integration with your broader IT strategy. While your users receive instant support, your IT environment continues to improve quietly in the background.

What Role Does a Managed Service Desk Play in Managed IT Services?

While proactive monitoring handles system health, the service desk supports the people using those systems—providing fast, dependable assistance whenever someone on your team needs help to stay productive.

Every support ticket provides valuable insights.

Multiple reports of slow applications or pending patches help highlight areas that need attention. Repeated login issues point to opportunities for stronger security or improved identity management.

This feedback loop helps identify and address gaps before they become larger problems.

At CCB Technology, our service desk team is trained across infrastructure, cloud platforms, and security tools. Users receive informed solutions from professionals who understand the full scope of your IT environment.

The result is a unified service experience that supports your workforce and guides data-informed decisions for your long-term IT strategy.

How Does Outsourcing a Service Desk Reduce Downtime?

Outsourcing your service desk gives you access to a fully equipped, experienced support team optimized for timely resolutions.

Instead of relying solely on a small internal team stretched across multiple priorities, your users can rest assured that dedicated technicians are ready to respond whenever an issue arises.

With 24/7 support and proactive system monitoring, many problems are detected and addressed before they ever disrupt your staff.

This keeps your business running smoothly and reduces the frustration caused by recurring or lingering problems.

Our managed service desk helps minimize downtime by:

• Providing round-the-clock coverage so expert help is always available during emergencies and after-hours incidents.
• Resolving everyday issues quickly so your team can get back to work without unnecessary delays.
• Escalating complex incidents to the right specialists for efficient resolution.
• Using remote tools to diagnose and fix systems when possible, avoiding unnecessary on-site visits.

Relying solely on your internal team can lead to slower response times. By outsourcing your service desk, issues are handled promptly, your internal IT can focus on strategic initiatives, and your entire organization benefits from stronger productivity and less downtime.

CCB Technology offers a complete suite of fully and co-managed IT services to reduce downtime, strengthen security, and support long-term growth for businesses in and around Racine.

Whether you’re fully outsourcing your IT or simply need extra support, our managed services come with predictable pricing along with strong customer satisfaction and renewal rates.

Here’s a look at the core solutions businesses rely on to keep their technology running at its best:

24/7 IT Support and Monitoring with 99% Remote Resolution

CCB Technology’s managed IT services are designed to prevent problems when possible and address them quickly when they do occur.

When you partner with us, you gain:

• 24/7 remote service desk: Always-on support from experienced IT professionals ready to assist whenever needed.
• Proactive monitoring: Continuous oversight of your entire IT environment, including servers, networks, and security endpoints.
• Automated alerts and escalation: Real-time detection tools to identify anomalies early and notify our technicians to take action.
• Rapid response and remediation: Most issues are addressed remotely, minimizing disruption to your operations.

When IT issues arise, timely resolution is critical. Proactive monitoring and fast issue resolution help keep systems running smoothly, preventing lost productivity, outages, and costly interruptions.

Cybersecurity Services with Holistic Security Protection

Cyber threats are constantly evolving, and maintaining security and compliance requires time, resources, and expertise that many in-house teams don’t have.

CCB Technology’s layered security solutions protect your data, users, and infrastructure with comprehensive, always-on defense.

Our cybersecurity services include:

• Security information and event management (SIEM) monitoring of Microsoft 365, delivering improved threat visibility and faster response.
• Advanced email gateway security to detect and block malicious links, attachments, and phishing attempts before they reach users.
• Business continuity and disaster recovery (BCDR) capabilities, delivered through a structured engagement, including a detailed infrastructure review and planning process

Together, these layers create a resilient IT environment that helps protect against attacks and promotes business continuity.

Cloud Services and Microsoft 365 Support

Whether you’re migrating to the cloud or optimizing your existing setup, CCB Technology provides expert guidance backed by decades of experience supporting thousands of organizations.

Our managed IT team helps your business take advantage of cloud scalability, collaboration, and security—without the headaches of complex migrations or broken integrations.

Our cloud and Microsoft 365 services cover:

• Microsoft 365 setup, migration, and management, ensuring secure configuration, smooth transitions, and consistent performance.
• Azure and hybrid cloud deployments, designed to support scalability, resilience, and seamless integration with on-prem infrastructure.
• Secure cloud backup solutions, implemented to protect critical data and enable fast, dependable recovery in the event of disruption.

Switching to the cloud doesn’t have to be disruptive. Our specialists manage every step behind the scenes, from mapping your data and preparing your environment to validating and testing at each stage.

By the time your users log in, everything is seamless, data is secure, and your business continues moving forward.

IT Infrastructure Management and Network Solutions

Your infrastructure is the backbone of your operations. When it’s strong, everything else runs better.

At CCB Technology, our managed infrastructure services help ensure your hardware, networks, and systems are performing at their best through:

• Server and network administration to maintain stability and performance.
• Firewall and switch management for secure, efficient network operations.
• Hardware procurement and lifecycle planning to keep tech current and cost-effective.
• Virtualization and hyperconverged environments (HCI) for flexibility and resource efficiency.
• Workstation and device management to secure and fully support every endpoint.

With CCB, you gain a strategic partner that treats your infrastructure as a living system—constantly optimized, protected, and ready to scale with your business.

IT Project Services and Strategic Consulting (vCIO)

Technology decisions without a clear strategy can lead to unnecessary complexity and missed opportunities.

That’s why CCB Technology offers project management and strategic consulting services to guide your IT direction when it matters most.

Your primary relationship remains with our CSM team, which focuses on day-to-day service coordination, communication, and ensuring your IT environment continues to support business operations.

When deeper strategic planning or executive-level guidance is required, a vCIO can be engaged to support initiatives such as:

• Developing long-term IT roadmaps and budget strategies aligned with business objectives
• Assessing technologies and vendors to enable informed decisions and efficient procurement
• Planning for compliance, risk management, and security maturity improvements
• Providing strategic oversight for complex projects, including migrations, upgrades, and infrastructure transformations

This approach gives your business consistent operational support through the CSM team, while providing on-demand access to senior strategic leadership through vCIO services.

Hiring and retaining skilled IT professionals has never been more challenging, particularly for small- to mid-sized businesses competing with larger companies for top talent.

Maintaining an internal IT team often comes with challenges, including:

• Ongoing training and certification costs to keep skills current
• Time and resources spent on recruiting, onboarding, and retaining staff
• Limited capacity to provide 24/7 monitoring, cybersecurity expertise, and strategic IT planning simultaneously

If your internal team is stretched thin or you’re constantly trying to bridge knowledge gaps, it can feel like an endless cycle of hiring and turnover.

Partnering with CCB gives you immediate access to certified IT experts with decades of experience supporting Wisconsin businesses.

You gain:

• Specialists across security, cloud, infrastructure, and end-user support.
• 24/7 assistance without the stress of overtime, staffing shortages, or burnout.
• Strategic guidance and vCIO support to complement your internal team.
• Predictable pricing that reduces the cost and risk of adding new full-time employees.

Instead of overworking your in-house team or compromising on expertise, you gain a scalable IT department that functions as an extension of your business.

Is Your Current IT Support Just Not Cutting It?

If you’re dealing with recurring issues, slow response times, or an IT provider that isn’t aligned with your business, it may be time to reassess whether your current support model still fits your needs.

Here’s a checklist of signs that your IT support is falling short:

• You wait days for ticket responses.
• The same issues keep coming back with no root-cause fix.
• There’s no strategic IT roadmap—only quick fixes.
• Security and compliance are rarely discussed.
• You’re unsure what you’re actually paying for.

Noticing even one of these can indicate it’s time to explore other options.

CCB Technology offers an approach built around partnership and transparency. Clients choose us for our commitment to service quality, long-term relationships, and clear communication.

With local support across southeastern Wisconsin and access to certified specialists across multiple IT disciplines, you gain a team that understands your environment and goals.

Managed IT services help your business operate more reliably, grow confidently, and stay competitive by reducing day-to-day IT issues and giving you access to a team of certified IT experts.

For businesses in Racine and nearby areas, this means reduced downtime, predictable costs, and a partner who can keep your systems secure, supported, and aligned with your long-term goals.

Key benefits of managed IT services:

• Predictable pricing that makes IT budgeting easier.
• 24/7 monitoring and proactive issue prevention to reduce downtime.
• Multi-layered cybersecurity with support for common compliance frameworks where applicable.
• Strategic guidance through ongoing IT planning and project management.
• A written service guarantee, with no long-term contracts.

“CCB’s breadth of IT knowledge is astounding. They’ve handled everything we’ve thrown at them—networking, email, system security.
They are true business partners.”
Eric Hammod | Director of IT, Rogan’s Shoes

Reduce Your IT Expenses with Predictable Costs

Traditional break-fix IT creates unpredictable costs—every outage, repair, or emergency adds another invoice.

Managed IT services replace that uncertainty with a more predictable pricing structure that makes budgeting easier and helps control long-term IT spend.

With managed services, you get:

• Predictable monthly pricing for monitoring, support, and ongoing maintenance.
• Fewer surprise expenses, since issues are addressed proactively before they cause major disruptions.
• Access to enterprise-class tools and security solutions without having to purchase or maintain them yourself.
• Support that scales with your business, without the expense of hiring additional full-time IT staff.

By stabilizing your IT costs, you move from constantly reacting to problems to proactively planning for the future, giving you clearer financial visibility and a stronger, more sustainable foundation for growth.

Get a Preventive Approach to IT Management That Prevents Issues Before They Hit

Reactive IT only steps in after something breaks, often leading to avoidable disruptions and higher long-term costs.

Proactive IT management works differently by:

• Monitoring your environment in real-time to spot irregularities or performance issues early.
• Patching and updating your systems to close vulnerabilities quickly.
• Checking hardware health to detect failing components before they cause major downtime.

This approach helps reduce downtime risks and keeps your environment running more smoothly, freeing your internal team to focus on strategic initiatives instead of constant troubleshooting.

Protect Your Business Assets and Data with Industry-Leading Backup

Data loss—from ransomware, hardware failures, or accidental deletion—can disrupt your entire operation.

Managed IT services provide layered protection that helps keep your information secure and recoverable, so your business stays resilient when issues arise.

CCB’s data protection approach includes:

• Automated, encrypted off-site backups to ensure your data is securely stored and easily recoverable.
• Recovery planning, including disaster recovery and business continuity services to restore systems quickly and minimize operational disruption.
• Cybersecurity tools, such as anti-malware, endpoint protection, and threat response to defend against evolving threats.

We help you implement backup and security practices aligned with industry and regulatory frameworks, where applicable, ensuring your data’s safety no matter what happens.

Access 30+ Years of Expert Experience and Award-Winning Services

No internal team can specialize in every system or security management. Managed IT services give you access to a broader bench of talent to support your daily operations and strengthen your overall IT strategy.

When you partner with us, you benefit from:

• Certified specialists across every major IT discipline
• Dedicated support for businesses in Racine and across the country
• Proven performance, including a 4.95/5 CSAT score and a 98% renewal rate

Managed IT services don’t replace your IT team—they expand it.

With CCB, you gain the experience, resources, and strategic support needed to operate more efficiently and stay ahead of evolving technology demands.

A managed IT services provider shouldn’t just fix computers—they should be a team that you can trust to support the backbone of your business operations.

CCB Technology provides:

• Decades of experience, supporting over 40,000 organizations across 29 states while remaining rooted in southeastern Wisconsin.
• Proven client satisfaction, backed by a 4.95/5 CSAT score and a 98% renewal rate.
• A flexible engagement model where clients choose to stay because the service delivers ongoing value.
• Recognition on respected industry lists, including Wisconsin Titan 100, CRN Solution Provider 500, and Daily Host News’ Top 100 MSPs in the U.S.

We don’t see ourselves as just a vendor. We operate as an extension of your IT team to help your business run smarter, faster, and more securely.

Local Racine Expertise with National Resources and 29 States Served

Partnering with CCB gives your business the benefits of local support and national-scale resources.

Our approach includes:

• Remote support with optional on-site assistance across Racine and nearby areas whenever remote resolution isn’t sufficient.
• Understanding of local business needs, including supply chain, retail, and nonprofits.
• Deep community involvement, with ongoing volunteer and group service initiatives.

This blend of local insight and national capabilities helps businesses in southeastern Wisconsin scale efficiently while maintaining reliable IT support.

Meet Brianna – Your Dedicated Racine Account Executive

“Racine County has a rich history of innovative and entrepreneurial businesses.
We should be proud of all we offer in our local community: our lakefront and local parks, our family-friendly zoo, annual Racine county fair, and abundant cultural activities (and did I mention our delicious Kringle?).
I’m passionate about serving the Racine business community and supporting you with an IT relationship that you can trust to provide everything you need to succeed.
Let’s connect over coffee or a beer at Franksville Craft Beer Garden. I’d love to meet you in person and share how CCB Technology can help you overcome your IT frustrations and challenges.”

We Guarantee It! – Written Guarantee and Peace of Mind

CCB provides a written Peace of Mind Guarantee outlining our service commitments and giving you confidence in your IT partnership.

The guarantee includes:

• Documented performance standards agreed upon before any engagement begins.
• Flexible engagement terms that adapt as your business and technology needs evolve.
• Pre-engagement consultations, with assessment services available to help organizations evaluate their needs and next steps.

Our approach is built on trust, proven outcomes, and transparent service commitments, giving you confidence in the managed IT services that support your business.

Our onboarding process is structured to be clear, straightforward, and designed to deliver immediate stability and peace of mind.

Here’s what that looks like:

• Initial consultation: We focus on understanding your needs and identifying the most appropriate solutions. When deeper visibility is required, we offer paid discovery engagements to assess risks, gaps, and opportunities for improvement.
• SLA and support framework definition: We define clear SLAs that set expectations for response times, escalation procedures, and resolution guarantees.
• Implementation and transition: Our engineers deploy monitoring tools, security solutions, and documentation, with any data migration or hardware updates scheduled to minimize downtime.
• Testing and validation: We test systems for performance, security, and compatibility, including backup checks and user access validation.
• User training and change support: Your staff receives training documents on ticketing, security protocols, and new tools to ensure a smooth transition.
• Ongoing monitoring and proactive management: Once everything is live, we monitor, patch, and optimize systems to reduce vulnerabilities and maintain stable operations.

This structured process helps your team confidently adopt new systems while providing your IT environment with a solid foundation for reliable performance.

Our high customer satisfaction reflects the value and trust we deliver through managed IT services.

Here are a few verified results from our clients:

“CCB’s managed support is top-notch, and it gives me great peace of mind knowing that we can count on it.”
Cory Ludwin | Director of Administration, Referee Enterprises

“Moving my company to CCB for managed IT is one of the best decisions we have made at CPV. They are the best.”
Steve Wright | President, Custom Painted Vehicles, Inc.

“Their team is bigger, and they have more certifications and more technicians. Most importantly, they weren’t about “selling” us. They were all about helping us.”
Corey Fisher | Systems Administrator, Rogan’s Shoes

These testimonials illustrate the reliability, responsiveness, and partnership CCB Technology brings to businesses in Racine and beyond.

Ready to eliminate IT headaches and gain a true technology partner? Let’s talk. Schedule a free, no-obligation consultation by calling 262-886-4222 or completing our Contact Us form.

With CCB Technology, you get:

• Pre-engagement consultation discussions to better understand your priorities and areas for improvement
• Predictable monthly pricing
• Written money-back guarantee

Stop fighting IT fires and start building IT confidence.

Contact us today and discover why businesses in Racine and beyond trust CCB Technology with their IT future.