Community Care of NC

Community Care of North Carolina (CCNC) is the nation’s largest and longest running medical home system. To meet security and compliance standards, they have large IT demands to fill.

Whitney Beaver, Tech Support Supervisor at CCNC, explains how CCB has been a constant resource to them for over 10 years, outperforming other IT partners in their responsiveness, reliability and trust.

Running a statewide care network like Community Care of North Carolina (CCNC) means your systems can’t afford to slow down. Between supporting community-based clinics, protecting patient data, and staying compliant with HIPAA, their small internal IT team has a lot on its plate. This customer story highlights how CCNC leans on CCB Technology as an extension of their team—handling big, complex projects while day-to-day operations keep moving without disruption.

Over the past decade, CCB has helped CCNC through some major changes, including a full data center move, an Office 365 migration, and a domain change—all in a tight timeline and under strict security requirements. Instead of dropping work on their eight-person IT staff, CCB worked alongside them to plan, implement, and troubleshoot each step. The focus was always the same: protect sensitive patient data, keep downtime to a minimum, and deliver on the “we needed this yesterday” expectations that come with healthcare work. Tech Support Supervisor Whitney Beaver describes how CCB consistently shows up—responsive when issues pop up, reliable when timelines are tight, and willing to dig in until things are right.

This story also shows how CCB approaches long-term partnerships, not just individual projects. The team takes time to understand how CCNC operates, what their users need, and where the organization is headed next. From there, they recommend solutions that will keep working well beyond the initial rollout. For CCNC, CCB isn’t just a vendor they call when something breaks—it’s a trusted partner they rely on whenever a new challenge, upgrade, or large-scale project comes their way.