Ah, technology. While it’s meant to make our lives easier, technology seems to have a way of testing our patience, and sometimes sanity, leaving us with hours troubleshooting only to find it could have been resolved with a simple update. Sure, there’s a certain reassurance that comes with these persistent challenges (we like to call it job security), but it’s not always fixing them that’s the problem, sometimes it’s knowing where to start.
So, if you’ve already instructed your user to turn it off and back on again and the issues persist – this blog will walk you through seven common IT issues and our recommendations for preventing them.
Problem #1: Network Connectivity Issues
When the CEO can’t access their presentation, or users can’t make a simple Google search – you’re the first to hear about it. Network connectivity issues are among the most common problems that pop up in IT, and it’s not always the ISP’s fault. These network issues can range from slow internet speed for one user to a complete network outage for the entire company.
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To tackle these issues, it’s essential to monitor network performance regularly and have a decent diagnostic process. Use tools like ping, TRACERT (Windows) or TraceRoute (Linux/Mac) to identify where the connection fails and check the status of your network interface card (NIC) on devices experiencing issues.
Make sure your network hardware, such as routers and switches, are up-to-date and properly configured. Regularly review your network bandwidth usage and if using Wi-Fi, check for potential interference from other electronic devices or networks. You may need to reconfigure or change some channels to reduce congestion.
Problem #2: Compromised Security
Ensuring strong security can often feel like trying to solve a Rubik’s Cube in the dark. There are many different elements that need to be aligned correctly to achieve the highest level of security. Cybersecurity threats, encompassing everything from phishing attacks to ransomware, are always a major concern and inevitable challenge.
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Implementing multi-layered security measures, such as firewalls, anti-virus software, and intrusion detection systems, is the best way to prevent these issues before they begin.
Additionally, consider the age of your infrastructure. Are there devices in your environment that are constantly causing problems or are no longer supported? Conduct regular security audits and regularly roll out company-wide software and system updates to patch vulnerabilities.
95% of cybersecurity breaches are due to human error! Be sure to consistently train your users to recognize and avoid cyber threats. Keep an open dialogue about trending threats to be aware of and make sure to communicate proper procedure when someone thinks they receive or click on something potentially malicious.
Problem #3: Forgotten Passwords
Ah, the classic “forgotten password” scenario. It’s the IT equivalent of misplacing your key or forgetting where you parked! We’ve all been there – after a long vacation or simply lack of sleep, and not much is worse than spending a half hour hovering over your keyboard, hoping your hands will remember it.
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Implement a company-wide password manager, like 1Password, to securely store and encrypt complex passwords, reducing the struggle of remembering them and preventing reuse. Consider using Single Sign-On solutions to enable users to access multiple applications with one set of login credentials, often requiring MFA for added security.
Require stronger passwords! This may seem counterintuitive, but a 7-character complex password can be hacked in roughly 31 seconds. By forcing users to make stronger, more complex passwords, you don’t have to have as strict of a password reset policy. Essentially, more complex passwords equal less frequent resets. If you’re curious about what makes for an unhackable password – this guide is a good place to start.
Despite best efforts, users will still forget their passwords, so have a well-defined password reset process in place and communicate it thoroughly.
Problem #4: Data Loss
Just like precious family photos and cherished mementos, data holds our history, special moments, important information, and perhaps even the secret business recipe. As we continuously generate more data, issues are bound to follow.
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Implement a consistent backup schedule to ensure all critical data is regularly saved (and automate it, if possible, to eliminate human error or forgetfulness.) Use both on-site and off-site solutions so you’re still covered in the case of a local disaster. Add version control systems to track changes to documents and files to help recover lost data from previous versions if needed. Consider a RAID (Redundant Array of Independent Disks) setup to provide redundancy so if one drive fails, the data remains accessible from another.
Develop and maintain a comprehensive disaster recovery plan, perform regular audits to ensure everything is functional, and, like with most things, educate employees on the best data storage habits.
Problem #5: Hardware Failure
Hardware failure never happens at a “good time.” When you need it most, the blue screen of death appears on your machine, or the server starts making sounds eerily similar to a wailing cat. While hardware failures can feel like a nightmare, they’re not the end of the world.
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The truth is, being proactive is the key to overcoming hardware failure issues (easier said than done – we know). Keep tabs on the age of your devices and perform regular maintenance when possible. Monitoring tools can help track performance of critical components like hard drives, CPUs, and network devices – helping you identify potential issues before they become serious ones.
It’s not always the hardware either, so be sure to dig around a bit first for the source. Check and ensure it wasn’t the dock that failed, or an overdue update causing the problem.
Know when to let go and don’t hold on to hardware that’s beyond its shelf life. Often, old devices are crippling your productivity and frustrating your users. Have backups or emergency plans in case something does go down. If a user brings you a coffee-drenched laptop (oops), be sure to have a pre-configured temp on standby.
Problem #6: Remote Access Issues
Nothing feels worse than when you’ve settled in to tackle your workday, coffee in hand, only to open your laptop unable to access the files you need. Remote access issues can stem from various factors, including network configurations, inadequate security measures, or simply poor internet connectivity on the user’s end. With employees working from different locations and using different devices, ensuring a smooth connection to necessary resources can become complicated.
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Make sure you have a reliable VPN (Virtual Private Network) solution so employees can safely access corporate resources remotely. Confirm it can handle the number of users and regularly assess and upgrade when needed. Optimize network configuration by setting up proper access controls, managing bandwidth for remote users, and prioritizing traffic for critical applications.
Encourage employees to use wired connections wherever possible or provide suggestions for improving Wi-Fi connections like repositioning routers or using extenders. If you have users struggling with specific applications, consider providing access to a remote desktop solution.
Problem #7: Lost or Stolen Device
Imagine reaching into your bag for your laptop, only to feel the empty space where it once sat. The sinking feeling in your stomach hits hard as you realize you have to tell IT that a crucial tool for your job— packed with sensitive information and countless hours of work—has vanished. Losing a work device isn’t just about the item itself; it’s about the potential disruption and the unsettling question of security. So, what do you do?
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Encourage users to speak up immediately when they realize they’ve misplaced their machine (even if it is their fault) because the truth is, it happens!
To keep your data safe, ensure your devices are equipped with remote wipe capabilities. This means if your beloved laptop decides to make a break for it, you can wipe the data from a distance.
Use encryption to make it significantly harder for anyone else to access your information if a device does go missing. Leverage a device management software to help keep track of employee devices, prevent unauthorized access and manage security policies across devices.
Bonus Problem: Stress
When you find yourself playing firefighter at work, battling one crisis after another, it’s no wonder stress can feel like your constant companion. Unless you thrive on the edge of tears, stress-fueled rants, or your go-to phrase is “this is fine”, mastering stress management is key! Start by prioritizing tasks, breaking things down into bite-size action items and practicing good time management.
Take regular breaks and be conscious of work-life balance. Engage in activities outside of work that help you recharge and de-stress. If you need more recommendations, check out our blog on Addressing Burnout in IT Professionals.
The answer to all your problems
If you’re feeling overwhelmed by the constant pressure of managing numerous help requests and backlogged projects, it may be time to talk to your boss about sharing the load with a trusted IT service partner. This collaboration can significantly reduce your stress, allowing you to focus on larger initiatives and, ultimately, providing you with greater peace of mind.
Since 1991, CCB has been dedicated to partnering with IT teams across the country, offering co-managed services, project support, and procurement assistance. If you’re considering this option, we’re here to help. Let’s chat about how we can work together to enhance your IT capabilities!
