Overview of our Helpdesk Plans

These are value-packed checkmarks – ask us how they can meet your needs.

BASICSTANDARDPREMIUM
Incident management and service request processing via phone, email or self-service portal✓✓✓
Workstations, laptops, tablets, and smartphones✓✓✓
Windows and Apple-based workstations and laptops✓✓✓
Active Directory account disabling✓✓✓
User password resets✓✓✓
Network connectivity✓✓✓
Wi-Fi client setup✓✓✓
Core application✓✓✓
Microsoft 365✓✓✓
Software and application-related incidents on Microsoft or Apple systems✓✓✓
Printer related problems ✓✓✓
Multiple escalation paths dependent on impact and severity✓✓✓
Level 2 escalation supportAvailable as an out of scope ticket at an hourly rate✓✓
Windows and third-party patch management✓
Anti-virus solution management✓
Workstation file and folder backup management for Windows✓
Remediation of a malware or virus infection and restoration of document backups✓

Overview of our Helpdesk Plans

These are value-packed checkmarks – ask us how they can meet your needs.

Basic

  • Incident management and service request processing via phone, email or self-service portal
  • Workstations, laptops, tablets, and smartphones
  • Windows and Apple-based workstations and laptops
  • Active Directory account disabling
  • User password resets
  • Network Connectivity
  • Wi-Fi client setup
  • Core application
  • Microsoft 365
  • Software and application-related incidents on Microsoft or Apple system
  • Printer related problems
  • Multiple escalation paths dependent on impact and severity
  • Level 2 escalation support available as an out of scope ticket at an hour rate

Standard

  • Incident management and service request processing via phone, email or self-service portal
  • Workstations, laptops, tablets, and smartphones
  • Windows and Apple-based workstations and laptops
  • Active Directory account disabling
  • User password resets
  • Network Connectivity
  • Wi-Fi client setup
  • Core application
  • Microsoft 365
  • Software and application-related incidents on Microsoft or Apple system
  • Printer related problems
  • Multiple escalation paths dependent on impact and severity
  • Level 2 escalation support

Premium

  • Incident management and service request processing via phone, email or self-service portal
  • Workstations, laptops, tablets, and smartphones
  • Windows and Apple-based workstations and laptops
  • Active Directory account disabling
  • User password resets
  • Network Connectivity
  • Wi-Fi client setup
  • Core application
  • Microsoft 365
  • Software and application-related incidents on Microsoft or Apple system
  • Printer related problems
  • Multiple escalation paths dependent on impact and severity
  • Level 2 escalation support
  • Windows and third-party patch management
  • Anti-virus solution management
  • Workstation file and folder backup management for Windows
  • Remediation of a malware or virus infection and restoration of document backups